Frequently Asked Questions

FAQ - IGNYT

Welcome to IGNYT’s FAQ section! We’re here to make your shopping experience as smooth as possible. If you don’t find the answer to your question below, feel free to reach out to our customer service team at ignitepk.786@gmail.com or through our Contact Us page.

Shipping & Delivery

1. How long does shipping take?

  • Pakistan Orders: 2-3 business days.

  • International Orders: 5-12 business days, depending on your location.

2. How can I track my order?
Once your order has shipped, tracking information will be uploaded to your account as soon as possible. You can check the status of your order by visiting our "Track Your Order" page.

3. Do you offer expedited shipping?
At this time, we do not offer expedited shipping. However, we’re constantly working to improve our services and may introduce faster options in the future.

4. What countries do you ship to?
We currently ship worldwide! If you have any specific questions about your country, please contact us.

Returns & Exchanges

1. What is your return policy?
We accept returns within 15 days after delivery. Items must be unused, in their original condition, and with all tags attached.

2. How do I initiate a return?
To start a return, visit our Returns Center and follow the instructions. Once your return is approved, we’ll provide you with a return shipping label and further details.

3. How long does it take to process a refund?
Once we receive your returned item, refunds are typically processed within 5-7 business days. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment method.

4. Can I exchange an item?
Yes! If you’d like to exchange an item for a different size or color, please indicate this when initiating your return. Exchanges are subject to availability.

Orders & Payments

1. What payment methods do you accept?
We accept COD and all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay.

2. Can I modify or cancel my order after it’s been placed?
We process orders quickly to ensure fast shipping, so modifications or cancellations may not always be possible. If you need assistance, contact us immediately at [insert email], and we’ll do our best to help.

3. Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information and ensure a secure shopping experience.

Product Information

1. How do I know what size to order?
We provide detailed size charts for each product to help you find the perfect fit. If you’re still unsure, feel free to reach out to our customer service team for guidance.

2. Are your products true to size?
Our products are designed to fit true to size, but we recommend checking the size chart for each item, as fit may vary slightly depending on the style.

3. What materials are used in your products?
We prioritize high-quality materials for all our products. Specific material details can be found in the product descriptions.

Customer Service

1. How can I contact Urbanaire?
You can reach us via email at ignite.pk786@gmail.com or through our Contact Us page. Our team is available Monday-Friday, 9 AM - 5 PM.

2. Do you offer discounts or promotions?
Yes! We regularly run promotions and offer discounts to our loyal customers. Sign up for our newsletter to stay updated on the latest deals.

3. Can I leave a review for a product I purchased?
We’d love to hear your feedback! You can leave a review on the product page after your purchase. Your input helps us improve and helps other customers make informed decisions.

Thank you for choosing IGNYT! We’re here to make your shopping experience seamless and enjoyable. If you have any other questions, don’t hesitate to reach out.

IGNYT - Ignite Your Lifestyle